Appeal a suspension.
If your account has been suspended and you think it was a mistake, tell us what happened. Your appeal goes to the same support team that answers messages inside the app, and it is read by a person.
Can you still open the app?
Then use Help & contact in your profile instead. A suspended account can still message support, and a thread opened there keeps your account history attached to it.
What helps
The email on the account, what you were doing when it was suspended, and anything that shows the decision was wrong — an order number, a listing, a bid. Detail is what an agent has to work with.
How long it takes
We aim to answer within a few business days. If your account is reachable, the reply arrives in the app under Help & contact; otherwise we answer the address you give below.
Appeal received
It's with the support team. If your account is still reachable you'll find the reply in the app under Help & contact — otherwise we'll answer by email. There's nothing else you need to do.